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General Terms and Conditions

Welcome to Ballzy.eu - We are a Ballers Pro Store in Northern Europe, for premium sneakers, basketball shoes and performance gear. We provide you always with the latest models from hottest brands both from our online store and our boutiques. We are sure that our pricing is a pleasant surprise to everyone but our sales will blow your mind, so stay tuned for these and sign up for our newsletter. With its deep knowledge and experience in the street and basketball culture, Ballzy Ballers Pro Store will hook you up with the hottest stuff to boost your performance on the court and your style on the street!

1.1. The general terms and conditions apply to legal relationships that emerge between a www.ballzy.eu customer (hereinafter Buyer) and www.ballzy.eu owner (hereinafter Streetbrand)

Streetbrand OÜ
Pärnu mnt 144, 1314 Tallinn, Republic of Estonia
Reg. No. 12538213
VAT No. EE101664675
Account No. Swedbank EE222200221058229531
Account No. SEB Pank EE351010220223774226

upon purchase of goods.

1.2. The general terms and conditions may not be contrary to laws and regulations valid in the Republic of Estonia and, if necessary (in the case of disputes or missing information), such terms and conditions are supplemented by said laws and regulations.

1.3. Streetbrand reserves the right to unilaterally amend these terms and conditions and product prices for the purpose of improving or reorganizing its efficiency, competitiveness, further development, and product selection. Amendments and supplements to the terms and conditions and product prices take effect as from when the relevant information is published on www.ballzy.eu. If a Buyer submitted their order before an amendment to the terms and conditions took effect, the Buyer is subject to the terms and conditions valid at the time at which the order was submitted, unless otherwise provided by law or these terms and conditions.

1.4. Streetbrand and the Buyer wish to engage in trade through www.ballzy.eu as subject to terms and conditions provided in this document.

1.5. Effecting an order on Streetbrand’s homepage and making the corresponding payment, the Buyer confirms that they have reviewed the sales terms and approve said terms.

Submitting an Order

2.1. The Buyer selects the desired goods in the e-store and adds the goods to the shopping cart.

2.2. The Buyer confirms the shopping cart and pays for the goods using a suitable payment method: online banking link, credit cards, or PayPal. Before paying for the order/invoice, the Buyer is asked to make sure that the information noted in the order/invoice meets the Buyer’s actual intent.

2.3. After payment for the goods, the Buyer is to click on the link “Back to the trader”.

2.4. To confirm the order, it will be sent to the to the e-mail address entered at the time of confirmation of the shopping basket.

2.5. A sales agreement becomes binding between the Seller and the Buyer as from when the total purchase amount paid by the Buyer is received on the Seller’s bank account.

Payment

3. Price of goods

3.1. The prices of products sold on Streetbrand's website are quoted in euros without the cost of delivery (except within the framework of promotional campaigns). All prices include VAT 22%.

3.2. Streetbrand reserves the right to amend the prices. If a Buyer submitted their order before a price amendment took effect, the Buyer is subject to the price noted on the order confirmation at the time at which the order was submitted.

3.3. More detailed information on delivery methods and delivery prices is provided under “Delivery of goods”.

4. Purchase of goods

4.1. Only such goods that are provided with the link “Add to shopping cart” can be purchased online in Streetbrand’s e-store.

4.2. The price or availability of goods may be changed without any prior notice. If a Buyer submitted their order before an amendment to the terms and conditions took effect, the Buyer is subject to contractual terms and conditions valid at the time at which the order was submitted.

4.3. If the e-shop is unable to fulfil the order, the buyer will be contacted and the amount paid will be refunded within 2-5 working days.

4.4. The contents of a shopping cart can still be amended on the “Shopping cart” page. After confirming an order, the contents of the shopping cart can no longer be changed and the shopping cart is emptied of any products. If an order is canceled after submission of an order, the relevant goods must be added anew to the shopping cart. Once the order form and contact detail have been correctly completed, the Buyer may proceed to payment.

4.5. The Seller has the right to cancel order if The Buyer orders more than 3 pairs per model (model is defined by product code alongside color code).

5. Payment for goods

5.1. Online banking links in the following countries may be used to pay for goods ordered in the e-store: In worldwide VISA and MasterCard credit cards are accepted. Goods may also be paid for using an existing PayPal account.

5.2. N.B.: After payment for the goods (bank transfer) exit the e-banking page by clicking on the button "Back to merchant". Subsequently, a confirmation of the order and the purchase will be displayed on your screen. An order confirmation will also be sent to the customer to the e-mail address entered at the time of confirmation of the shopping cart. An invoice in PDF format will be sent to the customer, once the products have been sent from the warehouse.

5.3. Purchases made in the e-store are reviewed between 9 a.m. and 6 p.m.

Delivery

6.1. From November 24th to the 31st, shipping is available to the following countries: Estonia, Latvia, Lithuania, and Finland.

6.1. Finland delivery methods include Smartpost Parcel Machines.

6.2. Latvia delivery methods include Omniva Parcel Machines.

6.3. Lithuania delivery methods include Omniva Parcel Machines.

Returns

7.1. The consumer is entitled to return the goods within 14 days from the day of delivery and return the money paid within 30 days (except for the cost of returning the goods).

7.2. Returned goods must not be used and must be in original packaging.

7.3. Opening the original container should be done with care, without damaging it. Only if the package can not be opened without breaking / breaking is not the responsibility of the Purchaser for damaged packaging. If the Buyer has violated the packaging due to negligence, (i.e. the product packaging could be opened without damaging it), the seller has the right to demand compensation for the damage caused.

7.4. If, upon receipt of the goods, the customer discovers that he or she has been sent incorrect or defective goods, or the goods do not reach the customer in good condition and sealed packaging, the customer must immediately contact the seller's representative by writing to [email protected].

7.5. The seller is responsible for the goods purchased by the customer during transport. Upon receipt of the goods, the risk of damage to or loss of the goods will pass on to the customer.

7.6. The repayment period will begin to run from the moment you return the unsuitable goods to the seller who has received and verified it.

7.7. As a registered customer, to return the goods, please log in and visit the "My Returns" Page.

7.8. To return the goods as a guest, an email must be sent to [email protected] and the following information must be included in the e-mail:

the buyer's name,
the item to be returned,
the order number,
the reason for the return,
and the bank account to which the money will be returned.

Processing of Personal Details of the Buyer

8.1. The Seller uses personal details and information on purchases made in adherence to the Personal Data Protection Act in an extent required to execute orders submitted by the Buyer in the e-store. The Seller refrains from forwarding the Buyer’s personal details to third parties, except to undertakings providing postal or courier services in an extent required to deliver goods to the Buyer.

8.2. Upon payment for goods using online banking, the Seller does not have access to the Buyer’s bank details.

Sales Warranty & Complaints

9.1. The Seller is liable for nonconforming goods during a period of 2 (two) years as from delivery of the goods to the Buyer. Upon sale of goods to the Buyer it is presumed that any nonconformity to contractual terms and conditions revealed within 6 (six) months as from the day on which goods were delivered to the Buyer was present upon handover of the goods, unless said presumption is contrary to the nature of the thing or defect. The Buyer undertakes to immediately inform the Seller of any nonconforming goods within 7 (seven) days at the latest i.e. to submit a complaint.

9.2. It is recommended that the consumer submit a claim via e-mail to [email protected]. The claim must include the consumer's name and contact details, date of submission of the claim, the non-conformity of the goods that has occurred and the content of the claim to be submitted, and add a document providing proof of purchase. The Seller undertakes to respond to the claim in the same form as the claim, no later than within 15 days from the date of receipt of the claim. If it is not possible to resolve the claim within this time limit, the seller is obliged to justify the delay and inform the consumer thereof in writing or in a format which can be reproduced in writing, setting a new reasonable deadline.

9.3. The Seller is not liable for damage or any other consequence caused by incorrect information submitted by the Buyer upon completing an order, including delays in delivery if the delay is caused by circumstances beyond the Seller’s control.

9.4. The Seller is not liable for damage caused by abnormal use or storage of ordered goods.

9.5. Disputes between the Seller and the Buyer are resolved by way of negotiations. If an agreement is not reached, the Buyer, so as to protect their rights, has the right to recourse to the Consumer Protection Board, the consumer complaints committee and/or Harju County Court.

In the case of defective goods, the buyer has the right to:

10.1. first demand that the goods be repaired for free or replaced by new goods;

10.2. demand withdrawal from the agreement if

10.2.1. the Seller cannot repair or replace the goods;
10.2.2. repairs fail;
10.2.3. the Seller fails to remove the deficiency of the goods within a reasonable period of time;
10.2.3. repairs or replacement of the goods have caused unreasonable inconvenience for the Buyer.

10.3. The Seller is not liable for defective goods if:

10.3.1. the product malfunction was caused by incorrect use or careless maintenance, the product has already been opened or repaired by a company other than Streetbrand OÜ;
10.3.2. the product is subject to mechanical damaging;
10.3.3. the malfunction is caused by excess voltage, water or fire damage or other circumstances beyond the manufacturer’s control;
10.3.4. the Buyer is not in possession of the product’s purchase receipt or invoice.

10.4. Complaints related to goods or services purchased from the e-shop must be sent to the following e-mail address: [email protected]. Goods may also be returned to our shops for a claim.

Other Terms and Conditions

11.1. Streetbrand uses personal details provided by the Buyer only for the purposes of executing the Buyer’s purchase orders. Streetbrand does not disclose information learned in the course of a purchase to third parties, except to cooperation partners for the purposes of delivering orders (name, telephone number, and delivery address of the Buyer) and in cases provided for by law.

11.2. Security of online banking links used to pay for goods is ensured by an encrypted (transfer of data in a classified format) data channel which does not allow third parties to access personal details or bank account details.

11.3. In issues not provided for in these terms and conditions, the Buyer and Streetbrand proceed from valid legislation of the Republic of Estonia as well as other documents regulating relations between the parties.

11.4. Dissenting opinions and disputes arising from performance of these terms and conditions are foremost resolved by way of negotiations. If disputes arising from the agreement cannot be resolved in negotiations, both the Buyer and Streetbrand, so as to protect their rights, have the right to recourse to the Consumer Protection Board or the court.