FAQ

Contacts | Payments | Shipping & Delivery | Returns | Size Guide


Orders

When will my order arrive?

Your order will be shipped within 2-5 business days. We will provide you with a tracking number once your package has been delivered to the courier.

When will my order be shipped?

Your order will be shipped within 2-5 business days. If the product is located in another warehouse, the process may take 4-9 business days. We will provide you with a tracking number once your package has been delivered to the courier.

Why haven't I received my tracking number?

Your order will be shipped within 2-5 business days. Once your package has been delivered to the courier, the tracking number will be sent to your email.

What if I placed an order without logging in?

No login is needed; all information pertaining to your order will be displayed in the confirmation email, and a tracking code will be sent once the package leaves our warehouse.


Returns

How do I return my order?

Please select Returns from the menu on our website to find instructions on how to return the package.

How come there is no return page in the package?

You won't need a return form because all steps can be completed online.

What if I ordered without an account and want to return it?

There is no need for an account; all the information you need is on our website.

Can I return my order to the store?

Yes, you can return your order to our stores. Keep your order number for identification purposes.

Who should I notify about the return?

All information will be obtained by filling in the return application.

What should I do if the packaging of my order is not valid and I need to return it?

Please place the product in a normal plastic bag and close it tightly to prevent damage to the contents.

What do I do next after I send a return email?

Please fill out the return form on our website and follow the instructions for returning the package.

Has my returned order reached you?

Our system will be checked to see if it has arrived.

How can I get my money back if I paid with installment?

Installments are refunded the same way as regular payments. You will receive an email from the bank with more information.

After returning my order, when will I receive a refund?

Returning an order to the warehouse will result in a refund within 5-10 days, depending on the customer's bank.


Products

Can I change the size of the product?

Please return the order to us, and we will refund your money. When the refund has come through, order the right size because exchanging will take longer.

If the product is broken, how long do I have to return it?

6 months after the purchase of the product, the product may be sent to be examined. If the examination finds a defect in the product, we will pay both the product and the examination fee.

Is the product available in the store?

When a product is available in our stores, a mark appears under the product on our website. When there is no mark, it can only be purchased online.

The product doesn't appear to be available in stores, why?

When a product is available in our stores, a mark appears under the product on our website. When there is no mark, it can only be purchased online.


Customer support

Can I exchange the products I ordered in store?

If the product and the right size are available at the store, then yes.

Can I use the web gift card in stores?

Unfortunately no. Web gift cards cannot be used in stores.

Why cant i use physical gift card in the online store?

Our online store does not accept physical gift cards.