FAQ

Your order will be shipped within 1-7 business days. We will provide you with a tracking number once your package has been delivered to the courier.

Your order will be shipped within 1-7 business days. If the product is located in another warehouse, the process may take 4-9 business days. We will provide you with a tracking number once your package has been delivered to the courier.

Your order will be shipped within 1-7 business days. Once your package has been delivered to the courier, the tracking number will be sent to your email.

No login is needed; all information pertaining to your order will be displayed in the confirmation email, and a tracking code will be sent once the package leaves our warehouse.

Please select Returns from the menu on our website to find instructions on how to return the package.

You won't need a return form because all steps can be completed online.

There is no need for an account; all the information you need is on our website.

Yes, you can return your order to our stores. Keep your order number for identification purposes.

All information will be obtained by filling in the return application.

Please place the product in a normal plastic bag and close it tightly to prevent damage to the contents.

Please fill out the return form on our website and follow the instructions for returning the package.

Our system will be checked to see if it has arrived.

Installments are refunded the same way as regular payments. You will receive an email from the bank with more information.

Returning an order to the warehouse will result in a refund within 5-10 days, depending on the customer's bank.

Please return the order to us, and we will refund your money. When the refund has come through, order the right size because exchanging will take longer.

6 months after the purchase of the product, the product may be sent to be examined. If the examination finds a defect in the product, we will pay both the product and the examination fee.

When a product is available in our stores, a mark appears under the product on our website. When there is no mark, it can only be purchased online.

When a product is available in our stores, a mark appears under the product on our website. When there is no mark, it can only be purchased online.

If the product and the right size are available at the store, then yes.

Unfortunately no. Web gift cards cannot be used in stores.

Our online store does not accept physical gift cards.