EnglishIf the order amount is 50€ or more, the delivery cost of the goods is free.
The customer can choose between three transport methods:
All goods purchased from the online store will arrive at the parcel machine chosen by the customer within 1 to 7 working days. If the order is placed on a weekend or during a holiday, the goods will be delivered to the customer on the following working days. If the order is placed during the campaign period, the delivery of the order may take up to 9 working days.
Returning goods
Only unworn products in their original condition can be returned. The box is part of the product, so we always ask that returns be double-packaged. When returning the product, you have the option of using the same packaging bag you received the product in. If this packaging is no longer available, the product must still be packed in a cardboard box or plastic bag without damaging the original product packaging. The courier will add the necessary return information to the package.
Return if the item was ordered from a DPD parcel terminal:
Returning a package when it was ordered to a DPD parcel terminal: After collecting your DPD package, you will receive an SMS with a PIN code that you can use to return the package. On the screen, select “Send or return a package,” and then choose “Enter PIN code.”
Return if the item was ordered to a Smartposti parcel machine:
A. If the package arrived at a blue parcel machine, the package can be returned free of charge using the same door code from any blue parcel machine across Estonia, Latvia and Lithuania. If you want to return the package from a white parcel machine, then complete the return in the my.smartposti.ee self-service environment based on the shipment number (barcode). B. If the package arrived at a white parcel machine or parcel point, then go to the my.smartposti.ee self-service environment -> "Return" to complete the return, enter the parcel code (barcode) and select the parcel machine that is suitable for you for return.
Return if the item was ordered to an Omniva parcel machine:
You will receive a return code via text message when the item has arrived at the parcel machine, with this code you can return the product from the parcel machine. To return, you must take the package to the Omniva parcel machine and enter the return code received in the message.
Finnish return with DPD:
For returns from Finland via DPD, we include a return label inside the parcel. Please attach it to the parcel bag (remove the old label). You can return the parcel at any DPD parcel locker. Scan the label and the locker door will open. Place the parcel inside the locker.
Finnish return with Posti:
To return the parcel, go to https://www.posti.fi/en/private/parcels-and-tracking/return-a-parcel, enter your parcel code, and you will receive the code needed to complete the return.
It may take up to 30 days to process your return. Once we have received and reviewed your return, we will send you a confirmation that we have received your return. The confirmation will also include information about the refund. We will refund the money immediately to the same bank account from which the payment was originally made, but no later than within 14 days.
If you haven't received your refund yet, please check your bank account again first. Sometimes it can take a while for the money to reach your account. If there is no refund, please contact your bank as it can take time to process payments. If you have completed all these steps and still haven't received your money, please contact our customer support: [email protected]
If the order amount is 50€ or more, the delivery cost is free.
The customer can choose between three modes of transportation:
Can I exchange a product in the online store? Unfortunately, no. You cannot exchange products in our online store. You can return the product, we will issue a refund, and you can order a new and suitable product.
Only unworn products in their original condition can be returned. The box is part of the product, so we always ask that returns be double-packaged. When returning the product, you have the option of using the same packaging bag you received the product in. If this packaging is no longer available, the product must still be packed in a cardboard box or plastic bag without damaging the original product packaging. The courier will add the necessary return information to the package.
Return if the item was ordered from a DPD parcel terminal:
Returning a package when it was ordered to a DPD parcel terminal: After collecting your DPD package, you will receive an SMS with a PIN code that you can use to return the package. On the screen, select “Send or return a package,” and then choose “Enter PIN code.”
Return if the item was ordered to a Smartposti parcel machine:
A. If the package arrived at a blue parcel machine, the package can be returned free of charge using the same door code from any blue parcel machine across Estonia, Latvia and Lithuania. If you want to return the package from a white parcel machine, then complete the return in the my.smartposti.ee self-service environment based on the shipment number (barcode). B. If the package arrived at a white parcel machine or parcel point, then go to the my.smartposti.ee self-service environment -> "Return" to complete the return, enter the parcel code (barcode) and select the parcel machine that is suitable for you for return.
Return if the item was ordered to an Omniva parcel machine:
You will receive a return code via text message when the item has arrived at the parcel machine, with this code you can return the product from the parcel machine. To return, you must take the package to the Omniva parcel machine and enter the return code received in the message.
Finnish return with DPD:
For returns from Finland via DPD, we include a return label inside the parcel. Please attach it to the parcel bag (remove the old label). You can return the parcel at any DPD parcel locker. Scan the label and the locker door will open. Place the parcel inside the locker.
Finnish return with Posti:
To return the parcel, go to https://www.posti.fi/en/private/parcels-and-tracking/return-a-parcel, enter your parcel code, and you will receive the code needed to complete the return.
It may take up to 30 days to process your return. Once we have received and reviewed your return, we will send you a confirmation that we have received your return. The confirmation will also include information about the refund. We will refund the money immediately to the same bank account from which the payment was originally made, but no later than within 14 days.
If you haven't received your refund yet, please check your bank account again first. Sometimes it can take a while for the money to reach your account. If there is no refund, please contact your bank as it can take time to process payments. If you have completed all these steps and still haven't received your money, please contact our customer support: [email protected]
Payment options
Inbank payment methods make shopping even more convenient. Pay for your purchases only the next month or split the purchase amount into 1/3/6 equal parts – easily and without any additional fees. Select the most suitable solution from the following options.
Why choose the Inbank payment method?
Using the Inbank payment method is easy!
The purchase is confirmed in just a few moments.
If you have any questions, please contact Inbank customer support at [email protected] or call +372 640 8080.
Inbank payment methods make shopping even more convenient. Pay for your purchases only the next month or split the purchase amount into 1/3/6 equal parts – easily and without any additional fees. Select the most suitable solution from the following options.
Why choose the Inbank payment method?
Using the Inbank payment method is easy!
The purchase is confirmed in just a few moments.
If you have any questions, please contact Inbank customer support at [email protected] or call +372 640 8080.
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Ballzy - Tallinn Ülemiste
II floor
Suur-Sõjamäe 4 11415 Tallinn, Estonia
M-Sat 10:00 - 21:00 Sun 10:00 - 19:00
+372 5446 0609Ballzy Ice
II floor
Viru väljak 4-6, 10111 Tallinn, Eesti
M-Sun 10:00 - 21:00
+372 5460 0043Ballzy LAB
Lõunakeskus - Lääneringtee 39, 50501 Tartu
M-Sat 10:00 - 21:00 Sun 10:00 - 19:00
+372 5333 7254You are aware of the best offers and news. -15% off your first purchase when you join!
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Contacts and more information
Ballzy - Tallinn Ülemiste
II floor
Suur-Sõjamäe 4 11415 Tallinn, Estonia
M-Sat 10:00 - 21:00 Sun 10:00 - 19:00
+372 5446 0609Ballzy Ice
II floor
Viru väljak 4-6, 10111 Tallinn, Eesti
M-Sun 10:00 - 21:00
+372 5460 0043Ballzy LAB
Lõunakeskus - Lääneringtee 39, 50501 Tartu
M-Sat 10:00 - 21:00 Sun 10:00 - 19:00
+372 5333 7254
