Shopping help

If the order amount is 50€ or more, the delivery cost of the goods is free.

The customer can choose between three transport methods:

via SmartPOST parcel machine within the Republic of Estonia
via Omniva parcel machine within the Republic of Estonia

All goods purchased from the online store will arrive at the parcel machine chosen by the customer within 1 to 7 working days. If the order is placed on a weekend or during a holiday, the goods will be delivered to the customer on the following working days. If the order is placed during the campaign period, the delivery of the order may take up to 9 working days.

Returning goods

Can I exchange a product in the online store?

If the order amount is 50€ or more, the delivery cost is free.

The customer can choose between three modes of transportation:

Via a SmartPOST parcel terminal within the Republic of Estonia
Via Omniva parcel machine within the Republic of Estonia

All items purchased from the online store will arrive at the customer's chosen mailbox within 1 to 7 business days. If the order is placed on a weekend or holiday, the item will be delivered to the customer on the following business days. If the order is placed during a campaign period, the delivery of the order may take up to 9 business days.

Returning goods

Only unworn products in their original condition can be returned. The box is part of the product, so we always ask that returns be double-packaged. When returning the product, you have the option of using the same packaging bag you received the product in. If this packaging is no longer available, the product must still be packed in a cardboard box or plastic bag without damaging the original product packaging. The courier will add the necessary return information to the package.

Return if the item was ordered to a Smartposti parcel machine:

A. If the package arrived at a blue parcel machine, the package can be returned free of charge using the same door code from any blue parcel machine across Estonia. If you want to return the package from a white parcel machine, then complete the return in the my.smartposti.ee self-service environment based on the shipment number (barcode). B. If the package arrived at a white parcel machine or parcel point, then go to the my.smartposti.ee self-service environment -> "Return" to complete the return, enter the parcel code (barcode) and select the parcel machine that is suitable for you for return.

Return if the item was ordered to an Omniva parcel machine:

You will receive a return code via text message when the item has arrived at the parcel machine, with this code you can return the product from the parcel machine. To return, you must take the package to the Omniva parcel machine and enter the return code received in the message.

When will I receive a refund for the returned product?

It may take up to 30 days to process your return. Once we have received and reviewed your return, we will send you a confirmation that we have received your return. The confirmation will also include information about the refund. We will refund the money immediately to the same bank account from which the payment was originally made, but no later than within 14 days.

In case of late or missing refund

If you haven't received your refund yet, please check your bank account again first. Sometimes it can take a while for the money to reach your account. If there is no refund, please contact your bank as it can take time to process payments. If you have completed all these steps and still haven't received your money, please contact our customer support: [email protected]

Can I exchange a product in the online store?

If the order amount is 50€ or more, the delivery cost is free.

The customer can choose between three modes of transportation:

Via a SmartPOST parcel terminal within the Republic of Estonia
Via Omniva parcel machine within the Republic of Estonia

Returning goods

Return if the item was ordered to a Smartposti parcel machine:

Return if the item was ordered to an Omniva parcel machine:

When will I receive a refund for the returned product?

In case of late or missing refund

Installment payment

What is ESTO?

ESTO is the most preferred payment solution provider in the Baltics, making the selling experience for merchants and the shopping experience for consumers revolutionary and seamless. ESTO has nearly 500,000 active customers and over 3,000 partner stores across the Baltics. ESTO's mission is to help partners sell and customers buy. If you need help, contact an ESTO AS employee at [email protected] or visit https://esto.eu/ee/kliendile-klienditugi.

Solution 1: Esto installment payment

ESTO installment payment is a flexible payment solution that allows you to conveniently divide your payment into monthly installments. Conveniently divide the purchase amount over a period that suits you. You can choose the period and payment amount when completing the purchase by selecting ESTO installment payment at the checkout.

Add the necessary products to the shopping cart.
Select “ESTO installment payment” as the payment method at checkout.
Select your preferred repayment period between 3-60 months.
You will receive a decision in real time.
If the decision is positive, digitally sign the contract with your ID card, Smart-ID or Mobile-ID.

Use ESTO installment payment in online stores and physical stores. You can find all ESTO partner stores in ESTO Market: esto.eu/ee/esto-market ESTO installment payment is offered and managed by ESTO AS. The annual percentage rate of credit for ESTO AS installment payment is 23.63% per annum under the following sample conditions: credit amount 1490 EUR, cost of goods/services 1490 EUR, down payment 0%, fixed interest rate 11.90%, contract fee 0 EUR, total credit amount and repayment amount 1844.64 EUR, provided that the credit is repaid within 24 months in equal monthly installments of 76.86 EUR. Before concluding the contract, please read the terms and conditions and consult a specialist if necessary. ESTO installment payment is offered and managed by ESTO AS.

Solution 2: ESTO 3 installment payment

ESTO 3 is the most popular new generation payment method. Conveniently divide the purchase amount into 3 equal parts. Get exactly what you need without interest, surcharges, and down payments.

Add the necessary products to the shopping cart.
Select “ESTO 3” as the payment method at checkout.
You will receive a decision in real time.
If the decision is positive, confirm the purchase.
ESTO will send you your first invoice on the 15th of the following month.

Financial services are provided by ESTO AS. Before concluding a contract, please read the terms and conditions and, if necessary, consult an expert. Additional information www.esto.ee.

Solution 3: ESTO Pay Later

ESTO Pay Later is a new way to pay for your purchases. The purchase amount remains yours to use, you only have to pay within 30 days. Get exactly what you need without interest, surcharges and down payments.

Add the necessary products to the shopping cart.
Select “ESTO pay later” as the payment method at checkout.
You will receive a decision in real time.
If the decision is positive, confirm the purchase.
ESTO will send you an invoice, which must be paid in full within 30 days.

Use ESTO installment payment in online stores and physical stores. You can find all ESTO partner stores in ESTO Market: esto.eu/ee/esto-market. Financial services are provided by ESTO AS. Before signing the contract, please read the terms and conditions and, if necessary, consult an expert. Additional information www.esto.ee.

What is ESTO?

Solution 1: Esto installment payment

Add the necessary products to the shopping cart.
Select “ESTO installment payment” as the payment method at checkout.
Select your preferred repayment period between 3-60 months.
You will receive a decision in real time.
If the decision is positive, digitally sign the contract with your ID card, Smart-ID or Mobile-ID.

Solution 2: ESTO 3 installment payment

ESTO 3 is the most popular new generation payment method. Conveniently divide the purchase amount into 3 equal parts. Get exactly what you need without interest, surcharges, and down payments.

Add the necessary products to the shopping cart.
Select “ESTO 3” as the payment method at checkout.
You will receive a decision in real time.
If the decision is positive, confirm the purchase.
ESTO will send you your first invoice on the 15th of the following month.

Financial services are provided by ESTO AS. Before concluding a contract, please read the terms and conditions and, if necessary, consult an expert. Additional information www.esto.ee.